Frequently Asked Questions
Everything you need to know about bringing Japanese aesthetics to your living space.
Where are your products sourced from?
All our items are curated directly from traditional artisans and boutique manufacturers across Japan, ensuring authentic craftsmanship and high-quality materials.
Do you offer international shipping?
Yes, we ship our Japanese home goods worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I care for my handmade ceramics and woodenware?
We recommend hand-washing all artisanal items with mild soap and avoiding the microwave or dishwasher unless specifically stated on the product page.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original packaging and unused condition to qualify for a full refund.
Are the tatami mats made from natural materials?
Yes, our traditional tatami mats are crafted from 100% natural igusa grass, providing the authentic scent and texture found in traditional Japanese homes.
Are your packages insured during transit?
Every order from My Japanese Home is fully insured against damage or loss during transit to ensure your delicate items arrive safely.